Department: Outreach

Reports to: Lyon/Sioux Outreach Coordinator

Primary Work Location: Sioux Center with travel to other counties

Eligible for Benefits: Yes

Work Hours: Monday through Friday, 8:00 am – 4:30 pm

Hours are subject to change based on financial and program requirements.

REQUIREMENTS:

• Diploma from a 2 year secretarial or office assistant program preferred or 3 years related experience.

QUALIFICATIONS:

• Empathy for lower income families.
• Good written and oral skills.
• Good computer skills.
• Experience in working with the public preferred.
• Self-starter.
• Knowledge of and ability to work with community resources.
• Bilingual in Spanish preferred, but not required.
• Excellent listening skills and problem solving skills.

JOB DUTIES AND RESPONSIBILITIES:

• Answer telephone calls and distributes messages.
• Greet public in a businesslike manner.
• Provide clerical support through filing, correspondence, and other assigned tasks.
• Assist with holiday projects.
• Keep shelves stocked and food rotated in food pantry.
• Enter information in to computer accurately.
• Complete reports, applications, time/expense sheets, and other requests in a neat, accurate, and timely manner.
• Learn and follow agency policies and procedures.
• Keep office and work area neat and clean, including dusting, vacuuming, etc.
• Complete all applications for Mid-Sioux services timely and completely.
• Attend WIC clinics in respective counties and talk to clients about Mid-Sioux services.
• Accurately review and verify client income.
• Cover other outreach offices as assigned.
• Attend collaboration meetings with other providers within your counties of service.
• Establish positive partnerships with area resources providers.
• Attend staff meetings, training sessions, and agency events.
• Assist clients with crisis situations, making referrals as necessary and completing follow through until situation is resolved.
• Must be able to complete duties with reasonable accommodation.
• Other duties as assigned.

OTHER CONDITIONS OF EMPLOYMENT:

• Reliable transportation, valid Iowa driver’s license and insurance.
• Must agree to a Criminal and Child Abuse background check upon employment and every 2 years thereafter.
• Must agree to a Motor Vehicle Record check upon employment and every year thereafter.
• Occasional lifting of up to 40 pounds.
• Maintain confidentiality
• Maintain professional behavior, attitude, and job skills.
• Be able to work independently, set priorities, and follow directions.
• Be courteous to staff and clients.
• Complete the Mandatory Reporter training within 6 months of hire and every 5 years after.