Department: Family Development & Self-Sufficiency (FaDSS) & Outreach

Reports to: Family Resource Director

Primary Work Location: Le Mars Outreach Office

Pay Status: Hourly

Eligible for Benefits: Yes

Work Hours: 40 hours per week, Monday – Friday 8:00 AM – 4:30 PM. Hours are subject to change based on financial and program requirements.

QUALIFICATIONS:

Bachelor’s Degree in a Human Service Field or Family Development Certification and 3 years of experience preferred.

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for and operate computer software systems.
• Responsible for office management.
• Ability to develop positive and trusting relationships with targeted families.
• Greet public in a business-like manner.
• Actively recruit and enroll eligible families to meet and maintain caseload requirements.
• Possess excellent listening skills and problem-solving skills.
• Administer and document required assessments with enrolled families within appropriate time frames.
• Assist target families in developing family plans.
• Plan action steps and use strategies needed to achieve goals in appropriate time frames.
• Document regular contact and activities with enrolled families within appropriate timeframes through program exit.
• Take client applications for agency programs, verify income, and notify client and vendors of eligibility.
• Attend collaborative meetings with community partners.
• Systematically refer families to resources appropriate for family needs and levels of development.
• Ensure that all client data remains confidential.
• Establish and maintain positive partnerships with area resource providers.
• Assist with ROMA/CSBG responsibilities including reporting of activities.
• Prepare and submit reports and time and expense sheets in a timely, accurate, and professional manner.
• Communicate agency philosophy and goals accurately to others.
• Assist in local fundraising efforts and public appearances.
• Creates and maintains positive image through office and personal appearance.
• Attend staff meetings, training sessions, agency events.
• Ability to complete duties with reasonable accommodation.
• Complete and report on special projects.
• Assist clients with crisis situations, making referrals as necessary and completing follow through until situation is resolved.
• Present to community organizations/churches about Mid-Sioux programs throughout the year.
• Any other duties as assigned by immediate supervisor.

OTHER CONDITIONS OF EMPLOYMENT:

• Must be willing and able to complete Family Development Certification Training.
• Must complete Mandatory Reporter training within 6 months of hire and renew every three years.
• Self-Starter
• Be able to work independently, set priorities, and follow directions.
• Empathy with persons who are low-income.
• Excellent communication skills.
• Knowledge of and ability to work with community resources.
• Reliable personal transportation, valid Iowa driver’s license and insurance.
• Complete 10 hours of professional development annually.
• Must be willing to work flexible hours and travel as appropriate.
• Keep office areas clean and neat.
• Keep equipment in good working condition.
• Able to complete duties as assigned with reasonable accommodations.
• Maintain confidentiality on all agency services at all times.
• Must submit to Criminal History, Child Abuse and Motor Vehicle Record checks according to company policy.
• Must be able to lift 15 pounds often, lift up to 20 pounds occasionally, lift over 30 pounds rarely.
• Maintain professional behavior and attitude.
• Respond positively to change.